On November 1, 2025, I made a payment of approximately $40 via GPay using my bank card to load tokens into my account on the Mako friend-matching app. After the payment, neither the tokens were loaded into my account, nor did I receive any notification. My transaction reference code is STZREJQJ, and I have the receipt.
I had performed the same method without issues before, but this time my $40 is lost. I have not yet contacted customer service. Because of this, I deleted the app.
I request that my grievance be addressed and the payment of $40 be refunded to me.
On August 14, 2025, I purchased 100 tokens on the Tango app through Google Play using my phone number. However, when I logged into my account after the payment, I noticed that the tokens were missing. In addition to the missing balance, I became concerned that someone else might have accessed my acc...
On November 4, 2025, I paid $6 for 965 tokens via the Tango app. The payment processed successfully—no error message—and the charge appeared in my statement. However, the tokens were never credited to my account. This is the first time I’ve encountered this issue, and I haven’t yet contacted custom...
On October 21, 2025, I transferred $26 to the IBAN number provided by the Tango app to purchase coins, writing my phone number in the payment descript...
On November 5, 2025, I made a $18 coin purchase in the Tango Live app through Google Play. The payment was made with my virtual credit card, and the transaction was successfully completed. However, the coins were never added to my account. I reported the issue to both Tango Live and Google Play cus...
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