On August 14, 2025, I purchased 100 tokens on the Tango app through Google Play using my phone number. However, when I logged into my account after the payment, I noticed that the tokens were missing. In addition to the missing balance, I became concerned that someone else might have accessed my account without permission, since I could not use my tokens properly. I restarted the app several times, but the problem persisted.
I also attempted to contact the Tango support team, but there was no response or available channel to resolve this issue. Each time I tried to log back into my account, I received an error message, which has never happened to me before. I even checked my account settings to see if there were any recent security changes, but nothing appeared unusual.
My email address linked to the account is a*********@gmail.com**, and I made the payment directly through Google Play. Since the 100 tokens I purchased were never credited, I am now hesitant to make any further purchases on Tango.
I request that Tango immediately credit the missing tokens to my account and also take the necessary security measures to ensure that this issue does not happen again. Users should feel confident that their purchases are protected and properly delivered.
I accidentally uninstalled the Tango app, and when I reinstalled it, I couldn’t find my account. Along with my account, all the tokens I had in it are now missing. This is incredibly frustrating, as I’ve invested significant time and money into accumulating those tokens. Tango, I urgently need your...
On March 20, 2025, I purchased 8,250 coins through the Tango Live app using the Google Play payment method, paying ₺1,899.99. The transaction was completed successfully, but the coins never appeared in my account. My Tango account is: [https://Tango.me/yavuz***]. I’ve waited and checked repeatedly,...
On March 20, 2025, I purchased 8,250 coins through the Tango Live app using the Google Play payment method, paying ₺1,899.99. The transaction was completed successfully, but the coins never appeared in my account. My Tango account is: [https://Tango.me/yavuz***]. I’ve waited and checked repeatedly,...
My Tango account was suspended after I added money, and now both my account and the funds are inaccessible. This happened without any clear reason, seemingly after the app crashed. My account still has tokens in it, and I am requesting its immediate reactivation so I can access my funds and continue...
I added funds to my Tango account by sending money through an in-app IBAN transfer, but the tokens never showed up in my account. Hours later, I received a code, but I have no idea what it’s for or where to enter it. This is confusing and frustrating because my money is gone, and I still don’t have ...
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