Ewa English Renewed Subscription And Charged Card Without Consent

On March 16, I purchased a 3-month learning package for the Ewa English application through the Play Store. Although a 1-year option was also offered within the app, I specifically chose the 3-month package because I thought I could purchase it again later if I was satisfied. After the three-month period, I intentionally stopped using the application because I only wanted the subscription for that specific period. However, on May 16, I noticed that my membership had been automatically renewed without my knowledge or approval, and approximately $39 (around ₺1,809) was charged to my Enpara credit card. I only became aware of this situation when I received the payment email. I am extremely uncomfortable that my card information was stored and used for a subscription renewal without my explicit permission. I first contacted my bank, but they refused to take responsibility for the transaction. I then contacted the Ewa English support team, and they informed me that according to their terms of use, refunds are only available for requests made within 14 days of the initial payment, and renewal charges are non-refundable. However, I only requested a 3-month subscription and never gave any approval for a longer-term or automatically renewing subscription. Due to this automatic renewal carried out without my consent, I demand a full refund of the amount charged to my card and the immediate cancellation of my Ewa English subscription. Additionally, since I believe other users may experience the same issue, I expect the application’s subscription and renewal processes to be presented clearly and transparently to users, and that no renewals be made without explicit consent. I want my issue to be resolved as soon as possible.