1

GoPro Hero 9 Black Screen Went Black & Won’t Turn On—No Support

Yalçın
Yalçın
GoPro
February 12, 2025 8:12 PM19

My GoPro Hero 9 Black suddenly stopped working, and the screen went completely black. I checked other user reviews and followed all the suggested fixes—updated the firmware, removed the battery, plugged it into a charger, and tried turning it on again—but nothing worked.

I can’t believe this is happening with a well-known brand like GoPro. How can such an expensive device fail so easily? What’s even worse is that there’s no real customer support—no one responds, no one reaches out, and I am left without any solutions.

Has anyone managed to fix this issue? GoPro, you need to address this problem and provide real support! I regret buying this camera, and I expect a solution immediately!

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

My GoPro HERO 11 Black Mini Froze After Two Weeks of Use and Overheated

Baray
Baray
GoPro
December 28, 2024 1:37 PM10

I purchased the GoPro HERO 11 Black Mini just two weeks ago and haven't even used it to record a single video yet—I didn...

I Regret Buying GoPro Hero 11 Mini: Screen Malfunctioned, No Support

Volkan
Volkan
GoPro
April 24, 2025 10:11 PM14

I purchased the GoPro Hero 11 Mini expecting quality and reliability from a globally known brand. But soon after, the de...

I Regret Buying GoPro Hero 11 Mini: Screen Malfunctioned, No Support

I Face GoPro Hero 12 Low Battery Error at 30%

Kadir
Kadir
GoPro
October 3, 2025 2:29 PM12

I purchased my GoPro Hero 12 from the official distributor, and it is still under warranty. For the past week, my device...

GoPro Hero 8 Stuck on 4K? Software Issue? Won't Turn On (Fix?)

Evren
Evren
GoPro
April 21, 2023 4:31 PM19

I purchased a GoPro Hero 8 a couple of months back, but it unexpectedly stopped working after recording a few videos and...