I am a Parkinson’s patient, and I play the Okey Exstra game via Google Play on my Redmi 5G phone. In the game, I had previously bought chip money a few times in small amounts. Last week, at the beginning of the week, the game started to constantly direct me to the purchase screen, and when I pressed the phone’s back button to exit, a purchase for 599 was made suddenly without my clear consent. Before this, a similar situation had happened once more, and I had received a partial refund, so I know that unintentional purchases can be refunded. This time, however, for the 599 charge, I sent feedback 3 times, wrote 4 emails, and spoke once with live support. Every time I was told that the transaction was not suitable for a refund according to the refund policy, and no help was provided. As someone with Parkinson’s, it is very easy for me to make an unintentional touch, and the design that allows a single wrong press on the back button to result in such a high purchase is seriously victimizing me. I clearly request a full refund of the 599 amount and an apology for this situation, and I expect measures to be taken in the game and on Google Play so that such accidental purchases do not happen again, especially for users in a sensitive situation like mine.
I am writing to report an accidental purchase made through my Google Play account and to request a refund of the Play Points used. I am using a Xiaomi Redmi device, and my Google Play account is registered in India. On 7 December 2025, I mistakenly used my Play Points to purchase an emote in the gam...
My young son made a purchase through the Okey Yalla game without my knowledge or consent. He used my payment method to buy in-game chips, and I only found out after the transaction had already gone through. I had no idea this was happening, and I absolutely did not authorize this purchase. This situ...
On September 22, 2025, while playing Clash of Clans on my Android phone, a diamond package worth ₺1,929.99 was purchased unintentionally while my phone was in my pocket. Even though I have a fingerprint screen lock enabled, the device somehow unlocked in my pocket, entered the game, and completed th...
On 11/08/2025, while playing Clash of Clans on my Android device, I accidentally purchased 239,99₺ worth of gems. I have not used any of the gems — they are still untouched in my account. Immediately after realizing the mistake, I contacted both Supercell and Google Play support teams. Initially, I ...
On March 16, Google Play charged ₹500 to my account for an in-app purchase linked to my Google account email. I did not intend to make this purchase, and I do not want to pay for this transaction. I request that this ₹500 in-app purchase be fully refunded to me and that future in-app purchases on m...
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