On August 26, 2025, I made a reservation through Hotels/Expedia at Bitez Garden Life Hotel – All Inclusive for a 2-night stay for 5 people under reservation number 72065620635719. The total amount charged to my credit card was ₺24,105. However, the receipt I received shows ₺22,875, leaving a difference of ₺1,230 that was never explained.
At no point during the booking process was I informed that the price would be charged in U.S. dollars or that any additional commissions or hidden fees would apply. After the transaction, I realized that I was overcharged due to both currency conversion and possible service fees, none of which were disclosed in advance.
When I tried to reach customer service for clarification, I could not connect with any live support or representative. There was no proper explanation or resolution provided.
It is unacceptable to be overcharged by a foreign travel agency for a hotel located in my own country, without any transparency about the pricing or commissions. I am requesting a refund of the extra ₺1,230 that was wrongfully charged to my account.
I made a reservation through Hotels.com for travel dates July 20, 2024, to July 25, 2024, under travel plan number 72056939037189. Initially, I intended to book for two people, but the reservation was automatically reduced to one guest after payment. I only realized this mistake after making the pay...
I made a reservation through Hotels.com for travel dates July 20, 2024, to July 25, 2024, under travel plan number 72056939037189. Initially, I intended to book for two people, but the reservation was automatically reduced to one guest after payment. I only realized this mistake after making the pay...
On October 10, 2025, I made a reservation through Expedia for SC. Palace Hotel in Vilnius, Lithuania, selecting the “pay at the hotel” option. It was clearly stated during booking that no payment would be charged in advance. However, despite that, ₺1,561 was deducted from my account by Expedia. My ...
I made a no-prepayment reservation through Expedia Group for a one-night stay at Aks Royal Hotel in Amasya for the dates July 8–9. Before the check-in date, I contacted the hotel directly and canceled the reservation, assuming everything was settled since I hadn’t paid in advance. However, I was sh...
Expedia is refusing to refund our hotel reservation! On April 9th, 2024, my spouse booked a two-night stay at the Ramada Hotel in Eskisehir. Unfortunately, due to an important situation, we realized we wouldn't be able to make it and requested a refund. Here's the problem: Expedia has no phone numbe...
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