My brand new GE Appliances oven arrived with a dent in the door. What should I do to get a full refund?

Ask for a full refund if your new GE Appliances oven arrived with a dent in the door. Start by taking clear photos from different angles to show the dent's size, location, and severity. Record any other cosmetic flaws and keep your purchase receipt or order confirmation email.

Contact your oven retailer. We recommend starting here because most retailers have policies for handling damaged items, especially when they are discovered during delivery. Visit the store or call customer service to politely but assertively explain the situation and request a full refund. Photo and purchase documentation of damage should be presented.

The retailer's return policy usually specifies return procedures, timeframes, and restocking fees. Highlight that the oven was damaged upon delivery and that it is new to emphasize your expectation for a full refund, even if the policy doesn't mention damaged items. Follow these steps and advocate for your consumer rights to improve your chances of a resolution.

If you have more insights or details to share, feel free to do so in the comments or file your complaint.