I opened what should have been a safe 10x-leveraged short position on Gate.io, fully aware that my liquidation price would sit roughly 8–10 % above my entry. Instead, the moment the coin’s price nudged only a few percent higher, the entire position was wiped out—exactly as if I’d recklessly used 100x leverage. The proof isn’t just in my account history; I saved screenshots that show the margin settings and the absurdly premature liquidation point side by side.
Since then I’ve contacted Gate.io support multiple times, supplying every detail they asked for—order ID, timestamps, margin settings, the works. All I’ve received in return are canned replies, endless transfers between agents, and radio silence. No real investigation, no refund, no explanation of how a 10x trade can magically behave like a 100x bet.
If a ₺3,000-equivalent test trade can be wiped out by a software glitch or hidden fee structure, imagine what happens to users trading with far larger balances. Gate.io must immediately audit this liquidation error, reimburse the lost funds, and publish a transparent fix. Until then, traders’ money—and trust—remain at risk.
Today between 20:00 and 20:30, I opened a 10X leveraged long position on Voxel via Gate.io. Shortly after entering the trade, the coin dropped by only 1.5%, yet my position was suddenly liquidated. This makes no sense, as based on my leverage, the liquidation price should have required a 10% drop—no...
Today, I encountered a serious issue on Gate.io regarding a wrong liquidation process. I opened a 3X margin trade and bought DOGE at 0.0006801. My liquidation price was set at 0.0009080, and I only had one open position. However, Gate.io liquidated my position at 0.00076, which is far from the set ...
Regarding a recent incident with the Gate.io cryptocurrency exchange, I am writing to convey my profound dissatisfaction and worry. The unexpected closure (liquidation) of four of my trading positions occurred despite my setting very low liquidation levels. The administration at Gate.io was unconcer...
On May 6, 2025, I opened a short position on the AIOT/USDT trading pair at around the 0.45 USDT level on Gate.io. But strangely, my position was liquidated when the price dropped to 0.43—well within what should have been a profitable range. This made absolutely no sense, so I contacted Gate.io suppo...
On 11/06/2025 at 23:51:55, I opened a standard leveraged position on Gate.io using the AIA/USDT trading pair. My position remained open for two days, and I did not make any changes to it. However, on 11/08/2025 at 01:31:35, Gate.io automatically closed my position without my permission, at a moment ...
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