I'm currently locked out of my Gate.io account because it's still linked to an old phone number that I no longer use. When I try to log in, I can receive a verification code via email, but I also need to enter a code sent to my old phone number, which I can’t access anymore.
This has become a serious issue because I urgently need to withdraw funds from my account. There’s no clear option on the platform to update my phone number or bypass this step, and I haven’t been able to get real support to resolve the issue.
Gate.io, I’m asking for immediate help to update my phone number or offer an alternative identity verification method so I can regain access to my account. Please don’t let users lose access to their funds due to outdated contact info. I expect a fast and secure resolution.
I recently changed my phone number, and now I’m unable to access my Gate.io account. When I try to log in or update my number, the verification code is sent to my old phone, which I no longer have access to. As a result, I’m completely locked out of the app. I followed all the steps provided by Gat...
I recently changed my phone number and now cannot access my Gate.io account. The verification codes are still being sent to my old number, which is no longer in use. Although my email is registered, I only receive a password reset option, while the login verification still requires access to my old...
I'm having trouble accessing my Gate.io account, despite having used it successfully for a long time. I get a wrong password error whenever I try to log in. I tried resetting my password by sending a verification code to my phone, but the system says my phone number is not registered. When I try to ...
I’m trying to change my phone number on Gate.io because I no longer use my old number—it’s been deactivated. I’ve submitted all the required documents and identification proofs, yet my number still hasn’t been updated. As a result, I’ve been unable to make any withdrawals for the past two months. T...
I have a Gate.io global account, but I can no longer log in after changing my phone. The Google Authenticator codes are being rejected as invalid. Despite completing the verification processes and attempting to resolve this issue, I have not received any response or support from Gate.io. I also tri...
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