I'm currently locked out of my Gate.io account because my phone was damaged and I lost access to my Authenticator app, which I used for two-factor authentication. I can no longer retrieve the code and therefore cannot log into my account, even though I still have access to my email and all other credentials.
There are active coins and funds in my account, and not being able to access them is causing me serious distress. I’ve tried to find a solution, but there is no clear way to reset or disable the Authenticator without logging in — which, of course, I can’t do because I lost the code.
I’m urgently requesting assistance from Gate.io support to recover access to my account or reset the 2FA so I can secure and withdraw my assets. It's extremely frustrating not being able to reach anyone directly for help. This issue needs to be resolved immediately. Please reach out and provide a concrete solution — I need my funds accessible again.
I’m using the Gate.io exchange, and I’ve run into a serious problem. My phone broke, and unfortunately, I hadn’t backed up my Google Authenticator codes. As a result, I can no longer access my Gate.io account because the Authenticator is still active and I can't generate the 2FA code. Even though I...
I recently changed my phone and can no longer access my Google Authenticator codes for Gate.io. As a result, I am completely locked out of my account and unable to log in. I have tried to reach customer support multiple times, but I have received no response. This is extremely frustrating—I need im...
I am locked out of my Gate.io account because I no longer have my Google Authenticator codes. I never made a backup, and now the app reset itself, wiping the 2FA entry completely. Even though I can still enter my e-mail address, phone number, and the correct password, Gate.io keeps demanding the mis...
I haven’t been able to access my Gate.io account for the past 15 days. The problem is that I had previously removed the Google Authenticator app, so I can no longer enter the two-factor authentication (2FA) code required for login. I still have access to the email address I used to create the accou...
I recently changed my phone number, and now I’m unable to access my Gate.io account. When I try to log in or update my number, the verification code is sent to my old phone, which I no longer have access to. As a result, I’m completely locked out of the app. I followed all the steps provided by Gat...
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