I have been using Gate.io for trading but stopped monitoring my coins after BTC dropped in value before 2022. When I had to send my phone for repairs, the Google Authenticator app was erased. Now, I cannot access my Gate.io account because I no longer have the code.
To make matters worse, I do not recall the answers to the verification questions regarding my coin balances and transaction details from years ago. These are nearly impossible to remember for assets I haven’t tracked in a long time. Despite providing all my identity documents, I am still denied access to my account.
This is my account with my funds, and I feel unjustly blocked from accessing it. I have already tried resolving this issue before, but without success. I urgently request Gate.io to resolve this problem and grant me access to my account promptly.
My Gate.io account (UID: 13413839) is currently inaccessible because I accidentally deleted the Google Authenticator app linked to it. Since then, I have submitted multiple requests to disable or reset the Authenticator, but my requests have not been processed. As a result, I am unable to withdraw m...
I'm currently locked out of my Gate.io account because my phone was damaged and I lost access to my Authenticator app, which I used for two-factor authentication. I can no longer retrieve the code and therefore cannot log into my account, even though I still have access to my email and all other cre...
I've been unable to log into my Gate.io account since 2021. I misplaced my Google Authenticator code during the phone transition, and unfortunately, I am unable to retrieve it from the old device. I've tried reaching out to Gate.io support multiple times via email, but unfortunately, I haven't recei...
In March 2023 when my phone just randomly reset and I lost all my data, even my Google Authenticator app. So, I was freaking out and decided to reach Gate.io's Support Center. They asked for all kinds of stuff, like my personal deets and trading history, but I gave it all to them right away. But, un...
I am experiencing a very serious problem with my Gate.io account. About two months ago, my username was suddenly changed, and my entire wallet balance was reset to zero. All of my past transaction history has also disappeared. Even though I can still log into my account through both the mobile app a...
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