Dear Garena Management,
I'm reaching out with an urgent issue regarding unauthorized purchases made on my bank account. The user with ID 10117321515 made diamond purchases without my knowledge or consent. Specifically, on October 28, 2024, between 10:59 and 11:10, there were two transactions of 269.99₺ each charged to my bank account. I had no prior knowledge of or involvement in these purchases, and I am requesting an immediate refund for these unauthorized charges. Please address this issue urgently and ensure my account's security. Thank you for your prompt attention to this matter.
On June 26, 2025, at around 10:15, I made a payment of ₺299 with my Halkbank card in the Garena Free Fire in-game store on Android for a monthly subscription. My authorization number is 020920. After the transaction, the money was withdrawn from my account, but the diamonds were not credited to my g...
On October 29, 2025, at 12:38 PM, I purchased 5,600 diamonds worth ₺1,349.99 (≈ $45 USD) through the Garena Topup Center website using my bank card. However, after completing the transaction, the diamonds were never added to my account, and no refund has been issued either. My order number is 15640...
I recently discovered that my card information was left saved on my Free Fire account, and to my shock, multiple unauthorized transactions were made. A total of ₺2500 was deducted from my account without my knowledge or consent. Worse yet, the system attempted to charge my card several more times ev...
Garena, an unauthorized charge was made on my credit card without my consent or any prior notification! I never registered on your site, and I never approved any payments. Yet, money was withdrawn from my account without permission. I demand an immediate refund of the full amount charged. Additiona...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
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