On 08/07/2024, a transfer was sent from my TL demand deposit account to the Üsküdar tax office. When I checked, I saw that my account and card were blocked. I've never experienced anything like this before. If such a transfer can happen, it means you can make any transfer of any amount without my consent. What kind of system is this? What kind of authority? What transfer? I don't live in Üsküdar; I wasn't even in Istanbul. How can a transfer be made on my behalf to a tax office in another city, and why are there continuous deductions from my account every minute under the name of electronic funds? When I spoke to customer service, they were unhelpful and talked about irrelevant things, like blocking my card and other unconstructive suggestions. This experience has been frustrating, and I’m considering closing all my cards. What is going on?
On March 15, 2024, at 14:33, Garanti Bank took ₺0.90 from my card without my permission and labeled it as 'salary'. I didn't authorize this transaction, which is a completely new problem for me as a Garanti Bank customer. I need this issue resolved as soon as possible. 1. I'm not an employee, and ev...
On 31.07.2024, I made a motor vehicle tax payment through e-Devlet using my Garanti Bank credit card. A few days later, I noticed that my motor vehicle tax debt hadn’t been cleared from the system, so I contacted the tax office. The tax office requested a receipt to confirm that the payment was made...
I withdrew ₺20,000 from a Garanti Bank ATM using my Garanti Bank account. Even though the ATM withdrawal limit is ₺20,000, a fee of ₺144.00 was charged. What is this deduction for? I’m using my own money. This makes no sense—I want my money refunded. If there was a policy change regarding withdrawal...
On August 21, 2024, at 21:12, I deposited ₺3,000 into my Garanti Bank card at the Garanti Bank ATM located at Tekirdağ Çorlu. After the bank’s deduction, the amount was reduced to ₺2,964. However, this amount was not reflected in my Garanti debit card account, and it doesn't appear in my account his...
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
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