On 31.07.2024, I made a motor vehicle tax payment through e-Devlet using my Garanti Bank credit card. A few days later, I noticed that my motor vehicle tax debt hadn’t been cleared from the system, so I contacted the tax office. The tax office requested a receipt to confirm that the payment was made. When I went to Garanti Bank’s customer service and the Çorlu Orion branch to get a receipt, despite seeing that the payment had been made, they told me there was no receipt and suggested that showing the statement would fix the issue, which is a ridiculous suggestion. As clearly shown in the image below, although it’s evident that I made the payment via my credit card, both the tax office and Garanti Bank are causing me trouble. It’s absurd that even a ₺5 transaction generates a receipt, but no receipt or confirmation code was provided for a ₺1450 motor vehicle tax payment. From now on, the most logical decision would be to stop working with your bank...
I paid off my Garanti Bank overdraft account late and then restructured the debt. After making a few installments, on March 21, 2025, I deposited the remaining ₺1,500 into my Garanti account, and the bank automatically collected it. However, since March 2025 — more than eight months now — I have rec...
On March 12, 2024, at approximately 10:27 PM, I made a deposit of ₺8,600 at the Garanti Bank ATM. The deposit consisted of ₺200 and ₺100 bills. I used the cash deposit feature on the ATM screen to deposit the remaining amount using ₺50, ₺20, and ₺10 bills. Unfortunately, the ATM encountered an error...
On September 26, 2025, at 18:46, I deposited ₺490 through Garanti Bank using AMG Pay’s “instant transfer” method. However, even after hours had passed, the amount never appeared in my AMG Pay account. I did not receive any error message or warning during the transaction, and there is no transaction ...
On August 21, 2024, at 21:12, I deposited ₺3,000 into my Garanti Bank card at the Garanti Bank ATM located at Tekirdağ Çorlu. After the bank’s deduction, the amount was reduced to ₺2,964. However, this amount was not reflected in my Garanti debit card account, and it doesn't appear in my account his...
On March 15, 2024, at 14:33, Garanti Bank took ₺0.90 from my card without my permission and labeled it as 'salary'. I didn't authorize this transaction, which is a completely new problem for me as a Garanti Bank customer. I need this issue resolved as soon as possible. 1. I'm not an employee, and ev...
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