Hello, my credit card has a total limit of ₺40,000. Yesterday, I deposited ₺40,072 to clear the outstanding balance. When I called customer service, they informed me that since I had made installment withdrawals, I needed to spend ₺75-100 for the early repayment to take effect, so I made the purchase. Afterward, another representative told me I still owed ₺210 and transferred me to the "authorized unit," where I waited 25 minutes, only to be told they weren’t authorized. The second rep then claimed I owed ₺400, sighed in frustration, and hung up. I am filing a complaint against both representatives.
I was taken aback to find an annual fee of ₺859 applied to my credit card, which has a limit of only ₺1100. When I applied for the card, I was explicitly informed that there would be no such fee. This surprise charge made me feel deceived. I reached out to customer service to ask for a refund, but b...
I am writing to file a complaint regarding the issues I have faced during the early repayment process for my Garanti BBVA credit card. I initiated an early debt repayment request, and based on the information provided by customer service, I was told that my entire debt would be cleared after the rep...
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
I have both a Bonus Trink and a Classic Troy credit card with Garanti Bank. While trying to pay off the debt on my Bonus Trink card, I accidentally transferred the money to my Classic Troy card instead. I immediately contacted customer service. Before the statement date, the representative assured m...
Applying for a ₺20,000 loan with zero interest was completely deceptive! I successfully submitted my application using my mobile device and it was approved. Nevertheless, while transferring funds to my account, I, like many others, had to switch between the mobile app, branch, and customer service. ...
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