My company is a KOBİ customer of Garanti BBVA bank, with accounts at the Ankara Gimat Branch. Garanti BBVA has charged an ₺850 usage fee to our company credit card, which we rarely use. When I visited the branch on June 27th, four branch staff and one manager refused to take our cancellation/refund request. KOBİ representatives claimed they were not authorized and directed us to a personal account manager, who then referred us to Customer Service. When I called Customer Service, they said they couldn't help and that we should resolve it at the branch. Despite all officials and the manager hearing our conversations, they did not process the request. This process took approximately 45 minutes (which can be verified by cameras). Finally, after expressing my frustration to the manager about their lack of intervention, they reluctantly accepted our written request. Forty-five minutes for a simple request and ₺850 is unacceptable treatment. I have filed a complaint with their customer service, but there has been no follow-up. I am dissatisfied with the Gimat branch officials.
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
Garanti Bank has repeatedly not delivered on its commitments. They promised me that getting a refund for the card fee would be straightforward, but it turns out to be a struggle every time. For a ₺1000 limit card, I was charged ₺568 in fees. It seems there’s constantly a reason, a narrative, or a re...
Today, I withdrew ₺19,000 from my Garanti BBVA account, and you charged a ₺200 commission. This is unacceptable, especially since I am supposedly a salary customer. I have never experienced such a practice with other banks. I want my money back. When I contacted customer service, they said there was...
Garanti Bank has made a management fee deduction under the name of 'Gehaş Pension System' without my consent. When I called the bank, they told me that since I didn’t exit the system within two months from the contract start date, I wouldn’t be able to withdraw my money for five years. They also sta...
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