On August 9, 2024, at 8:53 PM, I requested a ₺8,000 withdrawal from ATM #00887CRS031 using a QR code, and the ATM dispensed ₺8,000. At 8:54 PM the same day, I made another ₺8,000 withdrawal request from the same ATM using a QR code, but the system recognized this as a card-based transaction and did not give me the ₺8,000. At 8:57 PM, I requested a ₺2,000 withdrawal using a QR code, and the system again recognized it as a card-based transaction, not dispensing the ₺2,000, but ₺8,000 and ₺2,000 were deducted from my account.
Every button press on the ATM is recorded, and I did not perform any card-based transactions. The camera recordings of the ATM number mentioned above will clearly show this. There is a significant error. Despite creating two requests from Garanti BBVA customer service at 4440333, the issue has not been resolved positively. I am unable to reach anyone responsible for this matter, and a total of ₺10,000 has been deducted from my account, which is accruing interest daily.
I request that this matter be addressed urgently. I did not perform any card-based transactions, and even if I had, the ATM did not dispense ₺8,000 and ₺2,000, and I did not enter any ATM PIN. As mentioned above, this will be evident from the camera recordings. My request is for you to assist me with this matter. In the three transactions I made, I received ₺8,000 in the first transaction, did not receive ₺8,000 in the second transaction, and did not receive ₺2,000 in the third transaction. In any case, it will be evident from the camera recordings. I urgently request that my grievance be addressed.
On March 12, 2024, at approximately 10:27 PM, I made a deposit of ₺8,600 at the Garanti Bank ATM. The deposit consisted of ₺200 and ₺100 bills. I used the cash deposit feature on the ATM screen to deposit the remaining amount using ₺50, ₺20, and ₺10 bills. Unfortunately, the ATM encountered an error...
On August 21, 2024, at 21:12, I deposited ₺3,000 into my Garanti Bank card at the Garanti Bank ATM located at Tekirdağ Çorlu. After the bank’s deduction, the amount was reduced to ₺2,964. However, this amount was not reflected in my Garanti debit card account, and it doesn't appear in my account his...
On March 28, 2024, I had a total of ₺35,250 in cash with me. I attempted to deposit some of the money into an ATM, but the machine malfunctioned and jammed my money. I immediately contacted the bank's customer service, informing them of the exact amount (₺35,250) I had inserted. They created a case ...
On August 24, 2025, I attempted to deposit money using a QR code at the Kanarya ATM. While part of the money was credited to my account, ₺4,400 was taken by the ATM but not deposited into my account. No receipt was issued during the transaction. I immediately reported the issue to Garanti Bank custo...
On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck. The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I rec...
Comments