Yesterday, I deposited funds into my account at a Garanti BBVA ATM in Karatay, Konya's Akabe Mah Bey Plaza. It was a simple and casual errand. Unfortunately, the machine experienced a technical issue and took my money. I promptly contacted Garanti Bank and filed a formal complaint. However, I was quite surprised when the customer service representative informed me that the refund process would take an unexpectedly long one week. Many individuals rely on this ATM due to its convenient location across from the courthouse. Refunds should be processed promptly, ideally within a week. relevant authorities must promptly address this issue to minimize any inconvenience it may cause. the representatives of the bank has to expedite the process and refund the money.
On Wednesday, June 11, between 18:45 and 18:50, I attempted to deposit ₺5,500 into my account using a Garanti Bank ATM located in Gerede, Bolu. However, the ATM swallowed my money. I immediately called customer service and submitted a request, and they told me I would receive a response within seven...
I used the ATM to make a deposit at the Garanti BBVA Denizli Sanayi store on September 21, 2024, but the machine took my money without finishing the transaction. I was told that the problem would be fixed and the money would be sent to my account in 7 days. But it's been 15 days and the money is sti...
On November 1, while trying to deposit ₺15,000 via QR code at the Garanti Bank Bahçeşehir branch ATM in Istanbul, my money got stuck in the machine. It has now been 10 days, and the issue still hasn’t been resolved. I contacted the bank, received a negative response, and then reached out again to fi...
On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck. The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I rec...
On September 5, 2025, between 21:00 and 21:05, while depositing ₺9,700 via QR code at the Garanti Bank ATM in front of Meram Private Academy Hospital on Beyşehir Street in Meram, Konya, the money suddenly got stuck in the machine and the screen displayed a “money jammed” warning. I carried out the t...
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