Gamepower Medusa Headset Ear Pads Flake and Peel Within Warranty Period
I purchased my Gamepower Medusa gaming headset online on November 30, 2025, and my product is still under warranty. However, since July 25, 2026, I have been experiencing severe leather flaking and peeling on the ear pads. The fact that it reached this state in such a short period has ruined my comfort during use and shaken my trust in the product's quality.
When I contacted authorized service regarding this issue, I was asked to pay approximately $12 (420 TRY) just for the ear pads. I find it unacceptable to be charged extra for a part that deteriorated so quickly while the product is still under warranty.
I request Gamepower to replace my headset's ear pads free of charge or, if necessary, provide a free replacement for the entire product. I kindly ask that this defect occurring within the warranty period be resolved without burdening the customer.
I was sent a message on 10/08/2026 that the pads would be shipped to me, but so far no shipment has reached me.
It's now 20/08/2026, but the cargo is nowhere to be found; they probably are messing with me.
