Gameloft Ice Age Adventures Progress Stuck Due to Mission Glitch

I would like to report some technical issues I’ve been experiencing in the game Ice Age Adventures, developed by Gameloft. Even though I successfully completed the mission to rescue all four deer needed to complete the family, the mission does not appear as completed in the system, and I’m unable to claim my reward. Because of this, collecting the nuts and shells needed to progress in the game has become much more difficult. Also, since new missions and rewards aren’t unlocking, I can’t advance in the game—even though all the deer are on the island and visible in my catalog.

In addition, even though I upgraded the beaver lodge to a level that can house four beavers, one beaver still remains in the nursery and won’t move to the lodge. As a result, the nursery never becomes available, and I’m forced to wait much longer than necessary to rescue new animals.

I play on an iPhone 11 with the game linked to Game Center under the username FtmNzlcn3504. Both the game and my device software are fully up to date. These issues have been happening since I first started playing. I haven’t contacted Gameloft Support until now, but I am expecting this problem to be resolved. Thank you for your attention.