On September 21 at 6:50 PM, I made a purchase at a Forever 21 store, but my payment was declined at checkout, so I was asked to pay again. I showed the staff that my initial payment was pending on my banking app, but they insisted on a second payment. I ended up paying twice for a single item, and I was assured that the pending charge would be refunded. The store manager, Mr. A****, initially provided his phone number and appeared willing to help. However, he has since blocked my calls and stopped responding to my messages.
This lack of accountability is unacceptable, and I will be filing a complaint with Consumer Rights. I expect Forever 21 to address this issue immediately and process the refund for the duplicate charge.
I returned two dresses I bought from Forever 21 over a week ago, and I’m still waiting for my refund. It’s been well beyond the promised timeframe. I was told several times that the refund would be processed within five business days, but nothing has been credited back to my account. I’ve followed ...
I ordered a jacket from Forever21, and it arrived wet and covered in strange lint. Attempting to return it was a nightmare. The return code provided by Forever21 didn’t work with the shipping company, causing multiple issues before I could finally send it back. Now, even after completing the return,...
It’s been 8 days since I returned my Forever 21 order (Order # ending in 630), yet I still haven’t received my refund, even though the stated processing time is 3-5 days. The returned item is in their possession, which they have confirmed, yet they continue to stall without providing my refund. I al...
On 06/05/2025, I ordered two identical dresses in different sizes (XS and S) from Forever 21’s official website. Since the size S fit me, I initiated a return for the XS dress. Due to the Eid holiday, I created the return request on 06/19/2025. When I went to ship it using the provided return code, ...
I placed an order on Forever 21’s website on July 17, expecting it to arrive in time for a birthday. It’s now been over 8 days, and they haven’t even shipped the order yet. This kind of delay is unacceptable, especially when there was no warning about extended processing times at checkout. I’ve con...
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