Ford Refuses to Replace the Battery of My Car Still Under Warranty

Erhan
July 27, 2023 7:25 AM45

My 2022 model vehicle, which is still under warranty, was not replaced under warranty even though it was determined by the service that it did not hold a charge and was defective. The excuse was that the vehicle had a tracking device. I was victimized with this excuse, even though the tracking device resulted in the battery's failure to hold the charge. I contacted the battery company (Mutlu Battery) and was told that since the battery was installed in the vehicle from the battery factory, the warranty issue should be resolved with the service and that the battery would have been replaced under warranty if it had been installed at any battery dealer. While the product could have been changed under warranty if there was no Ford Otosan in between, there was victimization due to Ford Otosan.

July 27, 2023 1:22 PM (5 hours after complaint)

Dear Customer, First of all, thank you for choosing Ford. Your notification has been received by us. A representative from the Ford Otosan Solution Center will contact you as soon as possible. Additionally, for your questions and requests, you can receive service from our representatives. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Sincerely, Ford Otomotiv San. A.Ş. Customer Relations

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