On March 16, 2024, I purchased a round-trip bus ticket for two from Sarajevo to Belgrade on the Kamil Koç FlixBus website. The ticket fee was deducted from my bank account during the purchase, but I did not receive a reservation confirmation or a reservation number. This means my ticket was not issued. When I contacted Kamil Koç, they informed me that they do not handle international transactions and offered no alternative solutions. I am requesting a refund as soon as possible. Otherwise, I will take legal action.
On October 19, 2024, I purchased two tickets from FlixBus’s official ticket office in Zagreb, Croatia, for a trip to Sofia, Bulgaria, scheduled at 8:20 PM. I paid €106 for these tickets. However, when boarding the bus, I was told that my tickets did not appear in the system and that I needed to purc...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573. On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a vo...
I purchased round-trip standard tickets from Kamil Koç (FlixBus) for two people, covering the Sevilla–Lisbon and Lisbon–Porto routes, scheduled to start on July 21 and end on August 18. However, due to my father’s illness, we had to cancel our trip. On August 6, we successfully canceled all our hote...
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