Flavel Oil-Filled Radiator Shuts Off After Five Minutes and Customer Cannot Get Support

In 2023, we purchased a Flavel 10-fin fan-assisted oil-filled radiator, manufactured through Arçelik. Since our home had natural gas heating, we did not use the product for a long time. After recently moving into an apartment without natural gas, we started using it. However, after plugging it in, the radiator heats for approximately five minutes and then the heating system automatically shuts off. In addition, a component inside the device near the cable connection becomes extremely hot. After this happens, the heating stops completely, and the product no longer works.

I am not sure whether the product is still under warranty, and I lost the invoice during the move. The problem occurs every time I use the radiator. I contacted both Flavel and Arçelik customer service, but I repeatedly received dismissive responses and was unable to get any meaningful support or solution for the malfunction.

In this situation, it feels as though consumers are left at a disadvantage after these brands sell their products. There appears to be insufficient support for repairs, replacements, or other solutions, and the companies do not seem to stand behind their products.

I live in Korkuteli, Antalya, and I am requesting assistance with repairing or replacing the product.