With an invoice dated December 18, 2025, I purchased a Flavel brand dishwasher from the A101 store in Atakum, Samsun, and paid the full amount upfront. However, even after two months, the product has still not been delivered to me. It feels as though a product that does not physically exist was sold to me.
During this time, I have repeatedly contacted both the store and A101 customer service, calling multiple times and attempting to reach them again and again. Despite my efforts, I have received no response, no explanation, and no information regarding my order. My invoice is on file with the company, and if necessary, I can also share a copy of the invoice through Şikayetvar.
I request that the dishwasher I paid for be delivered to me immediately. If the product is unavailable, I demand that the full amount I paid be refunded promptly and without delay. I expect my hardship to be resolved as soon as possible and that I be provided with a clear and written explanation regarding this matter.
I purchased a Flavel washing machine from A101 on November 6, 2024, expecting a smooth and timely delivery process. However, despite the product status showing “shipped” on the A101 website for the past 15 days, the washing machine has still not been delivered. I later learned that the delivery was ...
I purchased a Flavel dishwasher about a year ago, and since then, I have faced serious technical problems. Despite using the machine correctly and according to the instructions, the motor has burned out twice in such a short period. Each time, the motor had to be replaced, which is unacceptable for ...
On April 18, 2025, I purchased a Flavel upright vacuum cleaner, which is serviced by Arçelik. While the vacuum performs very well on tile and parquet floors, it completely fails on carpets. As soon as I try to vacuum a carpet, the machine sticks to the surface and cannot move. I reported the issue ...
I purchased a Flavel electric tea maker, a sub-brand of Arçelik, and I deeply regret my decision. For the past 3–4 days, every time I try to brew tea, I notice constant limescale formation floating on the water. Despite thoroughly washing the device and trying multiple times, the same issue keeps ha...
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