I purchased a Flavel washing machine from A101 on November 6, 2024, expecting a smooth and timely delivery process. However, despite the product status showing “shipped” on the A101 website for the past 15 days, the washing machine has still not been delivered. I later learned that the delivery was supposed to be handled by Arçelik service.
When I contacted Arçelik customer service, they informed me that they would only deliver the product once it arrived in their system from the shipping company. This vague explanation offers no clarity on when I will actually receive the product I paid for. What’s worse is that the first installment of my payment has already been charged, even though I haven’t received the washing machine yet.
This experience has left me both financially and emotionally frustrated. As a customer, I expected better coordination between A101 and Arçelik. Instead, I am left in the dark with no clear delivery date. This has been one of the worst online shopping experiences I’ve ever had.
I request the immediate delivery of my washing machine or a full refund if the product cannot be delivered promptly. Please resolve this delay without further excuses and restore trust in your services.
On April 18, 2025, I purchased a Flavel upright vacuum cleaner, which is serviced by Arçelik. While the vacuum performs very well on tile and parquet floors, it completely fails on carpets. As soon as I try to vacuum a carpet, the machine sticks to the surface and cannot move. I reported the issue ...
I purchased a Flavel electric tea maker, a sub-brand of Arçelik, and I deeply regret my decision. For the past 3–4 days, every time I try to brew tea, I notice constant limescale formation floating on the water. Despite thoroughly washing the device and trying multiple times, the same issue keeps ha...
Two years ago, I purchased a Flavel brand garment steamer, hoping to conveniently remove wrinkles from my clothes. Unfortunately, after using it only three times, the product stopped working properly. Although the device powers on and makes noise, it no longer produces any steam, rendering it comple...
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