Fitify charged me after cancellation, how can I get my money back?

If Fitify charged you after you canceled and you want your money back;

Check your cancellation first;

• Open Fitify app → Account / Subscriptions
• Confirm:
– Cancellation was successful
– Subscription status (Canceled / Active)
• Screenshot the cancellation confirmation

Verify the charge;

• Check your bank/card statement
• Note:
– Charge amount
– Date
– Merchant name
• Screenshot the charge

Check email (including Spam);

• Search for:
– “Fitify subscription”
– “Cancellation confirmation”
– “Receipt”
• Screenshot any relevant messages

Confirm cancellation date vs billing date;

• If cancellation was after the billing cycle started,
you may have been charged before it took effect
• Screenshot subscription screen showing cancellation date

Contact Fitify Support;

• Use in-app support or official email
• Explain:
– You canceled but were still charged
• Provide:
– Username/email
– Charge screenshot
– Cancellation screenshot

• Ask for:
– Refund
– Cancellation confirmation on their end

If unresolved or they refuse an appropriate refund, consider filing a complaint on Xolvie to pursue a resolution.