I purchased a Fila bag from the Deichmann store in Ataşehir Brandium, and shortly after, the hand strap broke off. I continued using it in this condition, but within a week, the shoulder strap stitching also tore apart.
I sent the product in for inspection, but the response I received was that it was a “user error” and that the bag would only be repaired free of charge. We do not accept this as a solution. A repair will not fix the underlying issue, and we are very likely to experience the same problem again.
We are demanding a replacement product, not a repair. Considering that we regularly shop from this brand, it is very disappointing to face such poor after-sales support. We expect Deichmann to resolve this issue fairly and restore customer trust.
The product was purchased as a gift for me from a Boyner store. From the very first day I started using the Desigual brand handbag, the strap began to come apart. I only carried a wallet and a phone inside the bag, yet the strap still started to unravel. I honestly do not understand how a strap can ...
I purchased a pair of Fila sneakers from Deichmann, and within just one to two weeks of use, the inner lining tore apart. I returned the shoes to the store for inspection, and they took them in, saying they would review the issue. However, I have now been waiting for two weeks, only to receive a res...
I purchased a pair of FİLA brand sneakers from the Deichmann store at Ankara Gordion on September 12th, 2024. Within just 25 days, the inner upper fabric of the sneakers tore off. Despite contacting Deichmann about this defect, I received no positive response. The product was inspected multiple time...
I bought a pair of FILA men’s sneakers from Deichmann and was assured the shoes came with a 6-month warranty. I even paid extra for protective treatment and additional coverage. But in less than a month, the leather on the shoes started to crack—completely unacceptable for a product I barely had tim...
On June 4, 2025, I purchased a pair of Fila sneakers from the Deichmann store at Samsun Bafra Nova Mall (Invoice No: 1112025000006041). The shoes were sold with a 6-month warranty, and I only used them for daily wear. Yet, in less than two months, the leather on the upper started cracking, and the e...
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