I Request Replacement Of My Ford Focus Vehicle
I purchased a new Ford Focus vehicle on October 23, 2020, and since then, I have faced a series of issues:
Initially, the steering box and column were replaced under warranty at 12,000 km.
Subsequently, the automatic brake system failed.
The engine gasket and top cover were replaced under warranty at 16,000 km.
While on the road, the 20 cm ventilation part got compressed by operating the brake and accelerator pedals, posing a serious safety risk to me and my family (pictures attached).
At 30,000 km, the steering box and column were changed again under warranty.
At 41,000 km, the clutch sensor was replaced.
At 41,500 km, I am heading to the service today because the driving modes and TCL are malfunctioning.
I am exhausted from dealing with these recurring issues and frequent visits to the service center. Dear Ford Otosan and Ford Akgün Oto, how many more incidents must occur before considering a vehicle replacement? Must we face life-threatening situations? If I don't see any improvement, it might be time to involve the media to bring attention to these ongoing problems.
Dear Customer, First of all, thank you for choosing Ford. Your notification has been received by us. A representative from the Ford Otosan Solution Center will contact you as soon as possible. We thank all our customers who share their views and suggestions with us for their trust in our brand. Best regards, Ford Otomotiv San. A.Ş. Customer Relations
Dear Valued Customer, Thank you for choosing our brand. We have received your application through our call center. You can convey any requests, suggestions, complaints, and satisfaction regarding our products and services to our Ford Direct line, available 24 hours a day, 365 days a year. Best regards, Ford Otomotiv San. A.Ş. Customer Relations
Sure, here is the translation of the text from Turkish to English: "Ford's solution center was supposed to reach out. Months have passed, and no one has called or inquired. You buy a Ford and you regret it. Everything is fine until the purchase."
