There was a malfunction in the brand new stove and combi boiler that was to be installed in my house. These products were assembled for the first time with zero construction. When we came to install the combi boiler, we were informed that the fault was due to electricity, so the electrician we called told us that there was no malfunction due to the power outage, but that it was due to the combi boiler. Then the service came again and said that the problem was due to the output and a new motherboard was ordered, but when I called today, it was not stated that the card had not arrived and it was not clear when it would arrive. Since the boiler cannot be repaired, I am experiencing both time and financial loss. Since the brand new product cannot be repaired, shower, etc. We have to continue to buy it for our family. I made all kinds of complaints, but the problem could not be resolved. If you live in Kırklareli/Lüleburgaz, think twice when buying a product from Arçelik because brand new products fail and you cannot find a solution for them.
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
The Arçelik Combi boiler I purchased in March 2020 malfunctioned within two years; the pressure bar started dropping on its own. Despite several service calls, the issue remains unresolved. I requested a replacement, but they sent another service team. Unfortunately, this team not only failed to fix...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
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