I ordered Farmina dog food for my pet with allergies, but I needed to cancel the order before it shipped. Unfortunately, I have been unable to cancel it despite repeated attempts. I reached out via email and customer service, but no one has responded or resolved the issue. The only response I received from customer service was that "the process is being handled by another department," yet the department I emailed never replied. If they had taken care of it, I wouldn’t have to write this complaint. Canceling an order shouldn’t take this long. I urgently request that my order be canceled before it ships and expect Farmina to improve its customer service.
I bought 7 kilograms of dog food from Farmina.com, but unfortunately it arrived in a damaged condition. I've had no luck getting through to customer service; they either abruptly end the call or decline to respond. Why bother working if they won't bother answering? I've been reaching out through var...
I purchased a 10 kg bag of N&D dog food from Farmina.com, and upon opening, I found various contaminants including hair, fur, splinters, sharp objects, blue particles, and sprouted grains with white bubbles. This is completely unacceptable for a product intended for pets. I’ve repeatedly tried to co...
I purchased the N&D Farmina Pumpkin & Lamb Adult Dog Food (7 kg) from Y&Y Petshop. My dog has been eating this food for years without any problems. However, when I opened this latest package, I immediately noticed that the kibble pieces were much smaller than usual and that the food was sticky and c...
I ordered dog food from Amazon, with shipping managed by the seller via UPS. The package has been marked as "out for delivery" for four days, yet it has still not been delivered. Despite reaching out to UPS customer service, all I’ve received are vague explanations about delays due to high volume. ...
I’ve been trying to cancel this order for the past four days and have contacted customer service multiple times during this period. Unfortunately, no progress has been made. Every time I called, I was told that my request was urgently forwarded to the relevant department and that I would be contacte...
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