Fakir RS 770 Robot Vacuum Mopping Feature Malfunction After a Week

"I cannot understand what kind of resolution process has been initiated. We couldn't use the product because it wasn't charging, and despite the product being defective, the Fakir customer representative called and said that because the product is a small household appliance, you need to take it to the service center yourself. For the prestige of a world-renowned brand, the size of the product should not matter. A special technical team should be sent to collect the product, examine it to resolve the issue, and if necessary, provide a promotional gift to satisfy the customer and ensure their trust, and replace the product with a new one. You cannot ensure customer satisfaction and brand trust this way. It was not befitting for a corporate brand like Fakir."