I purchased my Fakir RS 760 robot vacuum about 6 months ago from the Evshopysn store in Cumhuriyet Mahallesi, Polatlı/Ankara. Since the day I bought it, I have been experiencing serious issues for the past month. The robot’s voice notification feature does not work, the lights have completely stopped functioning, and the battery drains much faster than the stated 150 minutes. In addition, it appears to dock at the station but then moves away again, and even though the map is correct, it cannot find the station. All of these problems occur continuously.
As a user, I tried several solutions such as resetting the device and using different outlets, but none of them worked. My product is still under warranty, and I have the invoice. I also purchased it in installments.
I believe the issue is caused by the battery, and I request a free replacement battery under warranty. Additionally, if necessary, I ask that any repair or replacement solutions be carried out to resolve the problem.
I purchased the Fakir Robert RS770 robot vacuum from Vatan Bilgisayar in Manisa. From the very first day, the device has not mapped properly, recognizes carpets as obstacles, and works for only 2 minutes before saying the cleaning is complete and trying to return to the charging station. However, it...
On 16.09.2023, I purchased a Fakir Inovator X 7272 cordless upright vacuum cleaner from the Balıkesir Evkur store, and I still have the invoice. For the past two days, despite the battery being fully charged, the device does not work at all—there are no warning lights, sound alerts, or error codes. ...
For about a week now, every time I run my Fakir RS 770 robot vacuum, it makes a different sound than usual and does not transfer the dust it collects into the dust container. The issue occurs consistently with every use. So far, I have not contacted any service center or customer support. I purchase...
I sent my Fakir S770 robot vacuum, which had the same problem twice within a month, for a replacement under warranty. It's been 1.5 months, and they haven't returned it to me. They missed the legal deadline, and now my money has gone to waste. I regret doing business with them, and I hope they stop ...
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