The Fakir Hypo Clean water purifier I purchased was replaced under the defective product policy after experiencing the same issue (water leakage) three times. However, when the new device showed the same problem, they informed me that the warranty had expired and that service would only be provided for a fee. The service fee they quoted was ₺3,600, while the same product was being sold online (on Hepsiburada) for ₺2,600 that same day. In other words, the official Fakir service in Pendik demanded ₺1,000 more than the product’s price for repairs. I submitted a detailed application to the Istanbul Provincial Consumer Arbitration Board, including all relevant documents. After a long wait, I finally received their response. The key part of the decision, which I am sharing here, states that the Fakir Hypo Clean water purifier does not fall under the category of "products required to be sold with a warranty certificate" as per Law No. 6502 on Consumer Protection. Therefore, my complaint was rejected by the arbitration board. This is the situation. I am sharing this as a warning to other consumers so they won’t face the same issue. Regards.
In November 2021, water started to accumulate in the tank under the Fakir brand electronic teapot I bought. I didn't care. It stopped working after about 6 months. I took it to the Dealer. First, they delayed for a long time. They didn't contact me unless I called. Then they said we were waiting for...
On 16.09.2023, I purchased a Fakir Inovator X 7272 cordless upright vacuum cleaner from the Balıkesir Evkur store, and I still have the invoice. For the past two days, despite the battery being fully charged, the device does not work at all—there are no warning lights, sound alerts, or error codes. ...
Hello, about two years ago, I bought a Fakir Judi model black electric kettle online. Yesterday, I noticed that it was leaking water from the bottom. I took it to the Fakir service in Ankara Balgat Çağrı Teknik. They said they would check it under warranty if I had the receipt. Unfortunately, I didn...
I purchased a Fakir Vacuum Pro electric vacuum cleaner from a Media Markt store, and just 6 months after purchase, one of the wheels broke. During the sale, I was told, “If you have any issues, we will help you,” and I was also offered an extended warranty. When the issue occurred, I handed the prod...
Dear Fakir Turkey official, Due to the battery problem of the 'starky hsa 800 XL q' device that I bought from Vatan Bilgisayar, I delivered it to the dealer I bought it together with its Invoice. However, a service fee of 5050 TL, including 4750 batteries + 300 caps, was requested for the product un...
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