Expert Option Funds Not Received After Successful Ziraat Bank Transfer
On September 14, 2025, at 8:41 p.m., I made a deposit of approximately $12 into my Expert Option account through the Ziraat Bank mobile application. Although the transaction was successful and the amount was deducted from my bank account, the funds never appeared in my Expert Option balance.
I did not receive any SMS or notification confirming the deposit, and this is the first time I have encountered such an issue.
I request that my grievance be resolved promptly and that either the payment be credited to my account or the amount refunded to me as soon as possible.
Hello, Hattap, Thank you for contacting ExpertOption. We understand your concern regarding the deposit issue. We adhere strictly to international laws and industry standards to guarantee a safe, transparent, and secure trading environment. While most deposits are processed quickly, in some cases the review can take longer depending the payment provider. To help us resolve this matter promptly, please contact our support team and provide your ExpertOption account ID along with the transaction details. We’ll personally look into your case and guide you through every step until the issue is resolved. Thank you for your patience and trust. Best regards, ExpertOption Team
Hello Hattap, Thank you for contacting Expert Option. We understand the situation you are experiencing with the deposit transaction. We strictly adhere to international laws and industry standards to provide a safe, transparent, and reliable trading environment. While most deposit transactions are processed quickly, in some cases the process may take longer due to the payment provider's review. To resolve the issue promptly, please contact our support team and share your Expert Option account ID and transaction details. We will personally review your case and guide you step by step until the issue is resolved. Thank you for your patience and trust. Sincerely, Expert Option Team
