Expert Option Does Not Respond to My Technical Support Request to Load Balance

Is Expert Option technical support active here? I need help and have written in the chat for assistance, but no one has responded. I’ve double-checked my internet connection and ensured everything is working on my end, so I’m confident the issue isn’t from my side. Maybe I reached out at the wrong time, but right now, I cannot load my balance. I’ve tried refreshing the page and even logging out and back in, but nothing seems to work. I want to start trading with you, but I need help and a response. It’s frustrating to face such delays when I’m eager to begin, so who can assist me with this issue?