Expert Option Cash Deposit Not Credited After Transfer
I am using Vodafone Cash in Giza, Egypt, and on 22/06/2026 at about 7:55 p.m. I made a deposit to my ExpertOption account. The ExpertOption application requested that I transfer 530 EGP to the Vodafone Cash wallet number 01278548***, which it displayed to me in the app. When I made the transfer, 527 EGP was sent instead of 530 EGP because network fees were deducted during the transfer, so the amount that actually arrived did not match the amount requested in the ExpertOption application. I have an official transfer receipt and can provide it to confirm the transaction and my balance manually. I submitted a complaint through the ExpertOption application, but so far I have not received any response. I am currently stuck, as the requested deposit amount does not appear correctly, and I cannot complete my transaction as required. I kindly request that this issue be resolved either by adjusting the balance so that the full amount of 530 EGP appears in my ExpertOption account as required by the application, or by refunding the 527 EGP back to my Vodafone Cash wallet, without charging me any additional fees.
Please respond as soon as possible.
Hello Mustafa, Thank you for sharing the details of your situation. Please note that ExpertOption does not charge deposit fees. If any amount was deducted during the transfer process, this may be related to the payment provider's or mobile wallet's own service fees. In some cases, deposits may require additional verification if the transferred amount differs from the amount requested for the transaction. Differences caused by transfer fees, payment provider processing, or transaction matching requirements may require manual review before the funds can be credited or the case can be resolved. To allow us to investigate this matter in detail, please share your account ID here. Our team will review your case as a priority and provide you with the necessary guidance regarding the status of your deposit. Thank you for your patience and understanding. Best regards, ExpertOption Team
Thank you for providing your account ID, Mustafa. We have reviewed the information available to us and found that the ID you shared corresponds to a demo account. Demo accounts are intended for practice trading only and do not support real-money deposits, withdrawals, or balance transactions. At the same time, we can confirm that our support team is already in contact with you regarding the payment issue you reported. As part of the review process, you were asked to provide proof of payment so that the transaction could be properly verified. However, as of now, the requested payment confirmation has not yet been received. To allow us to continue the investigation and assist you as quickly as possible, please send the payment receipt or any other proof of transfer. Once the requested documentation is received, our team will be able to review the case in detail and provide further assistance. We appreciate your cooperation and look forward to helping you resolve this matter. Best regards, ExpertOption Team
Hello Mustafa, Thank you for providing the documents. For security and verification purposes, payment confirmations and transaction-related documents can only be reviewed through our official support channel via email. Therefore, we kindly ask you to submit the relevant receipts and supporting documents directly in response to the support request you previously opened with our team. Once the documentation is received through the existing support ticket, our specialists will be able to review the information in detail and provide you with further assistance. Thank you for your understanding and cooperation. Best regards, ExpertOption Team
