Problem With My Deposition Of Money To My Expert Option Account
I deposited ₦13,650 into my Expert Option real trading account using Opay from Nigeria on Thursday, 23 April 2026, but the money has not reflected in my trading account even though I have been debited by my bank/Opay. This was my first-ever deposit attempt on this Expert Option account. The payment was made through Opay, and the transaction reference for this deposit is 260423140300501331384744. Despite the successful debit from my Opay account, my Expert Option balance has not changed, and I have not received any error message or confirmation from your side. I request that this issue be urgently investigated and that my ₦13,650 be refunded back to my Opay account, since the deposit has not been credited to my Expert Option real trading account. I am ready to provide any additional proof of payment, including screenshots of the debit, if needed.
Hello Tijani, Thank you for bringing this to our attention. We understand your concern. In some cases, deposits made via local payment providers may take additional time to be processed due to provider-side verification, transaction matching, or temporary delays between systems. Because of this, the balance may not update instantly even if the payment was successful. Please be assured that such transactions are carefully tracked. Once processing is completed, the funds are either credited to your account or returned to the original payment method. To help us review your case in detail and resolve it as soon as possible, please share your account ID here. Our team will check the transaction and provide you with a clear update. Best regards, ExpertOption
Hello Tijani, Thank you for your message. We have carefully reviewed your account, and as of April 27, 2026 (ID 258952***), we can confirm that your deposit has been successfully credited. We also see that trading activity has already taken place and a withdrawal request has been submitted. At this time, there are no open or unresolved cases related to your account, and all transactions appear to be processed correctly. If you have any additional questions or would like us to double-check any specific details, please feel free to contact us. Best regards, ExpertOption
