We shared our facility on your Expedia site. However, we wanted to close this before receiving any reservations. I sent our closure request to you via email multiple times. I emailed you repeatedly that I couldn't close it through the system and that I didn't appear as a user in the system. All emails are recorded with their dates, my email address is a***@gmail.com. I told the people who called me in every call that the facility was closed and that we requested to be removed from the system. No action was taken. Reservations continued to be accepted. You made reservations and canceled them on your own. I specified the email address to not send me invoices or make reservations.
As a property owner, I’m reporting an ongoing system failure with Expedia and Hotels.com that is directly impacting both our business operations and our guests’ experiences. The reservations made through these platforms are not reaching us, meaning we have no visibility into guest bookings, and cann...
We’ve been working with Expedia as a hotel partner for over two years, but without any prior notice or explanation, they suddenly deactivated our account. Since then, we’ve been left completely in the dark—no one is responding, and we haven’t been given any details about what’s going on. They claim...
We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system. Since then, I’ve sent multiple messages to customer support, received only automated, robotic respo...
I made a reservation for a hotel in Istanbul through Hotels.com for May 10-12. Due to a flight delay on May 10, I couldn't check into the hotel after midnight as it wasn't communicated to me via email. When I arrived at the hotel on May 11, thinking my reservation was still valid, the hotel staff in...
I made a no-prepayment reservation through Expedia Group for a one-night stay at Aks Royal Hotel in Amasya for the dates July 8–9. Before the check-in date, I contacted the hotel directly and canceled the reservation, assuming everything was settled since I hadn’t paid in advance. However, I was sh...
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