Exness WhatsApp Support Ghosting Trader After $13,312 Withdrawal Request
On January 19, I signed up with Exness and deposited a total of $190 to start trading forex. As a result of my trades, my account balance reached $13,312, and I attempted to withdraw a portion of these funds.
Shortly after submitting my withdrawal request, the system closed down, and I lost all access to the platform. I can no longer contact the representatives I previously communicated with on WhatsApp, as my messages go unanswered. I subsequently emailed Exness as well, but I received no response. This issue has been ongoing since April 2, and I am still unable to access my account or my money.
Finally, after some time, I was contacted again and told that I must deposit an additional $400 in order for them to release the funds in my account. I explicitly stated that I would not make such a payment, that any required fees should be deducted directly from my balance, and that the remaining amount must be transferred to my account in full. Despite this, I have still not received my money. Demanding extra payments to withdraw earned funds is completely unacceptable, and I find this situation alarming and a severe breach of trust.
I demand that Exness release the full balance from my account immediately without requiring any additional payments and resolve the hardship I have experienced.
