On June 17, 2025, I purchased a $10 package from the eSIM IO app, but instead of activating, it displayed an error message. The payment was processed, yet I did not receive the service I paid for.
This was my very first purchase from eSIM IO, and I only wanted to buy an eSIM plan. However, the transaction failed, leaving me both without the service and without my money. The $10 is very important to me right now, and I urgently need this issue resolved.
I kindly request a full refund of the amount charged. I also ask eSIM IO support to investigate why this happened so that other customers don’t experience the same problem.
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after com...
On June 10, I loaded funds into my balance and purchased a 5GB USA eSIM plan from eSIM IO. However, when I arrived in the United States and tried to activate it, the QR code did not work and showed as expired. I immediately contacted the support team by sending a message, but I have not received an...
About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, the activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but ...
I loaded $10 into the eSIM IO app, but I never received the QR code needed to activate my plan. I have been trying to solve this problem for a full week without success. Today, I contacted customer support, but after hours of waiting, I still received no reply. At one point, they sent me a single Q...
I loaded $10 into the eSIM IO app, but I never received the QR code needed to activate my plan. I have been struggling with this issue for over a week without success. Today, I reached out to customer support, but after hours of waiting, I still haven’t received any reply. At one point, they sent m...
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