On 11/24/2025 at around 10:00 AM, I contacted customer support to purchase a pad for my Epson L3210 series printer. Although the representative named U*** appeared online and active (indicated by a green status), I have been waiting for nearly 40 minutes without receiving any response.
Being left unanswered for this long on a live support line results in a significant loss of time and unnecessarily delays my ability to obtain the product I need. I request that customer support agents be truly active when shown as available, and that if they are unable to respond, this be clearly communicated. I also request improvements to the communication process.
I expect an explanation for this lack of communication, a follow-up response, and that the necessary adjustments be made to prevent similar situations from happening again.
On 02/10/2025, I purchased an Epson L3521 printer. Since the day I bought it, I have been dealing with ink leakage and paper jamming issues, and for this reason, I had to send the device to service a total of three times. I paid $194 for the product and an additional $88 for an extended protection p...
On September 21, 2025, I purchased an Epson Ecotank L3260 printer from the Vatan Bilgisayar Can Park store. Only two months after buying the device, it began displaying the warning “The ink pad is nearing the end of its service life,” and it completely stopped printing. At this point, I cannot get a...
Despite repeatedly calling Dyson customer service in the morning and evening until 18:25, I am unable to reach anyone. You state your business hours are weekdays from 9:00-19:00, yet no one is answering the phones. You tell us to make the service referral, but you are definitely not picking up the p...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
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