On 02/10/2025, I purchased an Epson L3521 printer. Since the day I bought it, I have been dealing with ink leakage and paper jamming issues, and for this reason, I had to send the device to service a total of three times. I paid $194 for the product and an additional $88 for an extended protection plan.
Due to the ongoing malfunctions, I filed a complaint with the Consumer Arbitration Board on 11/04/2025, and a decision was issued in favor of “replacement or refund.” In line with this decision, I submitted my petition to the authorized Epson service center on 11/22/2025. However, since that date, I have not received any update. No clear information has been provided regarding the replacement process, and during my last call on 11/26/2025, I was simply told to wait.
Because I use this printer actively for my work and have already suffered significant inconvenience from repeatedly sending it to service, I want this uncertainty to end. In accordance with the Arbitration Board's decision, I request that my printer be replaced immediately or that the total amount I paid be refunded to me. I kindly ask that the process be finalized without further delay and that my grievance be resolved.
On December 31, 2023, I purchased an Epson L3251 printer with serial number XAHC002940 from the Media Markt store for ₺5,299. At the time of purchase, I was informed that if I registered the product, the standard two-year warranty would be extended. Although I completed the required product registra...
I purchased the Epson L3251 printer through Trendyol in January 2025, paying approximately $182. From the day I bought it, the printed text has been faint and streaky, and at times I cannot get any print output at all. Even though I sent the device to the authorized service center under warranty, th...
On September 21, 2025, I purchased an Epson Ecotank L3260 printer from the Vatan Bilgisayar Can Park store. Only two months after buying the device, it began displaying the warning “The ink pad is nearing the end of its service life,” and it completely stopped printing. At this point, I cannot get a...
I purchased an Epson L6490 model printer for my workplace, but it constantly jammed paper. After a while, it stopped pulling paper entirely and produced faded prints; even cleaning the print head didn't fix it. I sent it to the service center via courier, they claimed it was 'repaired' and charged m...
I purchased an Epson 3251 cartridge printer, and since the day I bought it, I have not been able to print in black and white or color. This issue has been ongoing, and in an attempt to resolve it, I took the product to service several times. However, each time I encountered the same malfunction, and...
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