I purchased an Epson L6490 model printer for my workplace, but it constantly jammed paper. After a while, it stopped pulling paper entirely and produced faded prints; even cleaning the print head didn't fix it. I sent it to the service center via courier, they claimed it was 'repaired' and charged me. However, the paper jamming issue persisted. Later, when I sent it back again, they returned it unrepaired, with the cover broken. Upon contacting them, they said, 'there must have been damage during shipping, send it back for replacement.' When I sent it again, it arrived completely shattered. Now, I'm writing to Epson; they said, 'contact the courier company,' and still haven't responded. They refuse to stand behind their product in any way. It's my third attempt, and each time, I wait 20 days. It's been at least 20 days now. Those considering buying Epson should definitely think twice; I've been left in distress. They are unresponsive, and the printer is absolutely terrible. I used it for six months and faced problems every single day. Despite being brand new, it finally broke, and I can't find anyone to help. I'm attaching images of the emails I've sent.
On 02/10/2025, I purchased an Epson L3521 printer. Since the day I bought it, I have been dealing with ink leakage and paper jamming issues, and for this reason, I had to send the device to service a total of three times. I paid $194 for the product and an additional $88 for an extended protection p...
I bought Epson L15160 model nearly 2 years and 2 months ago. While printing, the belt that drives the head broke without any reason. I called the service, and told the problem that a short time after guarantee time it's not normal and unacceptable. I took the printer (nearly 20 kg or more) to the se...
My Canon printer keeps displaying a paper jam error, and despite trying everything, I can't fix it. I've been trying to reach the Canon service center for hours. After waiting on hold for nearly half an hour, the call gets disconnected right before I can speak to someone. It's disappointing that a m...
I purchased the Epson L3560 printer from Media Markt about a year ago, and it has been malfunctioning since the day I bought it. The printer consistently prints documents using strange, distorted characters, and the issue has never been resolved. I tried using it on different computers, with differe...
Hello, I purchased an Epson L4266 printer from Vatan Bilgisayar, and on the first day of setup, it started showing errors in color printing. It only prints in red and leaks ink. I returned the product to Vatan's customer service. After 3 weeks, they informed me that the product was ready and had no ...
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