Although the tickets purchased from this company showed baggage allowance during the purchase process, it did not appear in the system at all, and I was forced to pay ₺11,400 for baggage. Even now, their system still shows no baggage information. In addition, due to a surname spelling error that did not match the ID number, one of the six passengers was not allowed to board, and their ticket was forfeited, so we had to buy a new ticket from another airline. There is no one to take responsibility, as they simply say, “If it’s a Turkish Airlines ticket, contact them,” and shift the blame. Do not buy from this company thinking the tickets are cheap—we ended up paying more than double the price.
On October 4th, I had a flight from Belgrade to Adana with Turkish Airlines. Initially, I landed in Istanbul but was not allowed to board the Adana flight. The reason given was that I was not listed on the Belgrade-Istanbul flight, even though I had boarded it. Due to their system errors, I had to p...
I purchased a flight ticket from Turkish Airlines and tried to do an online check-in 12 hours before the flight. However, I couldn't complete the process due to a surname error warning. I called THY customer service for assistance, but they informed me that since my ticket was economy class, the che...
This was my second time traveling to Turkey with my husband, and we chose Turkish Airlines because it markets itself as a world-class, five-star airline. Sadly, our experience was nothing close to that. At check-in, we were told our tickets had no baggage allowance, even though when booking through ...
Hello, we were victims of Turkish Airlines and their Customer Service. I booked 5 tickets from Istanbul to Sharm El Sheikh for both ways via a website specializing in this business. I added those flights to my Turkish Airlines application. After a few days, I received a message that our first flight...
On Saturday, September 27th, I checked in at the airport at 3:00 PM for my Istanbul-Kahramanmaraş flight at 5:45 PM and received my boarding pass. The gate was announced at 4:20 PM, and despite arriving at the gate at 5:23 PM, I received no assistance whatsoever, and was denied boarding. I could see...
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