I closed my Enpara account due to poor communication, unprofessional staff behavior, and a lack of corporate standards, none of which I wanted to deal with. I had previously filed a spending dispute and received both an email and a message stating that it had been resolved. However, the refund has not been processed for about four days, and I was told that "our resolution team is still working on it." Is this what corporate responsibility looks like? There is no sense of customer satisfaction, they are not doing their job properly, and I am being left in a difficult position. If you encounter a banking issue, it's nearly impossible to get a solution, and you end up suffering for it.
I want to share my experience with Enpara because it has been truly disappointing. We opened a business account with Enpara and used it without issues for about 3–4 years. Later, we stopped operations for performance reasons and closed all our accounts. Then, our accounting department requested the ...
Enpara placed a block on my account citing security reasons, and I have been trying to resolve the issue ever since. I have called customer service at least 4 or 5 times, and each time they’ve said a ticket has been created and that someone would contact me shortly. It’s now been 22 hours, and I sti...
Unauthorized transactions were made using my Enpara credit card without my knowledge. I was notified of the shopping passwords, and I immediately contacted Enpara customer service via online support and by phone. After my initial message, four more transactions were made, all requiring shopping pass...
Enpara has been a total nightmare for me while I've been overseas. I had to dispute a charge on my virtual card and as a result, my mobile banking was locked. They promised to call me back but never did. I called them, explained the situation, and they froze my mobile banking again, saying they'd se...
On November 15, 2024, when the electricity at my workplace and my employees' phone lines were disconnected, I suspected an issue with my Enpara credit card and contacted customer service. I was informed that 19 other automatic payments had also been canceled. The actual issue, which even the represe...
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