5
Resolved

Enpara.com Closes My Overdraft Account After Separation From QNB

October 11, 2025 11:39 PM91
Umut's Thank You Message
Thank goodness for sikayetvar.com, may God never let it be missing from our lives. I thank all the employees, I'm glad you exist.

I have been an Enpara customer for many years, actively using both my personal and business accounts as well as my POS device through Enpara. While I never experienced any issues during the period when Enpara was affiliated with QNB Finansbank, my overdraft account (KMH) was suddenly suspended after Enpara’s separation from QNB, citing “bank procedures” as the reason. This issue has been ongoing for several days. As a customer with regular payments and active commercial transactions, I was surprised and disappointed by such a restriction on my account. When I contacted customer service, they only stated that the action was taken due to banking procedures but provided no detailed explanation or solution to my problem. I have always chosen Enpara for its convenience, reliability, and customer satisfaction, but recent developments have shaken my trust in the service. I request that my overdraft account be reactivated and that my grievance be resolved.

October 16, 2025 4:01 PM (4 days after complaint)

Hello, After reviewing our customer's request, we provided written information to the email address registered with Enpara.com on 16.10.2025. If you wish, you can always share your feedback with us through the Solution Center step located at the bottom of the opening screen of our mobile branch.

Umut
October 17, 2025 11:00 AM

It would have been better if you had provided clarification beforehand; I was a bit upset about this situation because I didn't know the reason. Nevertheless, thank you for your attention and interest, and I wish you continued success.

Umut
October 17, 2025 11:02 AM

Thank goodness for sikayetvar.com, may God never let it be missing from our lives. I thank all the employees, I'm glad you exist.

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