I have been an Enpara customer for many years, actively using both my personal and business accounts as well as my POS device through Enpara. While I never experienced any issues during the period when Enpara was affiliated with QNB Finansbank, my overdraft account (KMH) was suddenly suspended after Enpara’s separation from QNB, citing “bank procedures” as the reason. This issue has been ongoing for several days. As a customer with regular payments and active commercial transactions, I was surprised and disappointed by such a restriction on my account. When I contacted customer service, they only stated that the action was taken due to banking procedures but provided no detailed explanation or solution to my problem. I have always chosen Enpara for its convenience, reliability, and customer satisfaction, but recent developments have shaken my trust in the service. I request that my overdraft account be reactivated and that my grievance be resolved.
On Saturday night around 11:00 PM, Enpara/QNB Finansbank suddenly blocked my account without any prior notification. When I contacted customer service, I was told that it was a "policy requirement," but they couldn’t provide further details. They mentioned that I could withdraw my funds from a branc...
Enpara.com blocked my account for "security reasons," and when I contacted customer service to find out why, all I got was a vague response that their security team had also locked their screens, leaving me without any real answer. If I can't even learn why my own account has been blocked, what’s th...
I want to share my experience with Enpara because it has been truly disappointing. We opened a business account with Enpara and used it without issues for about 3–4 years. Later, we stopped operations for performance reasons and closed all our accounts. Then, our accounting department requested the ...
I have been an active customer of Enpara for nearly 10 years. Today, without any prior warning or explanation, my account was unfairly closed. I was not given any reason for the closure, nor was I properly informed. When I contacted customer service on my own initiative, the only response I received...
Enpara placed a block on my account citing security reasons, and I have been trying to resolve the issue ever since. I have called customer service at least 4 or 5 times, and each time they’ve said a ticket has been created and that someone would contact me shortly. It’s now been 22 hours, and I sti...
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