I received a message saying that my account at Enpara might be blocked in the future for no reason. After receiving that message, when I tried to use the online banking service to transfer my money to another bank, I saw that my access was blocked and a freeze was placed on my account on January 20, 2026 — even though they had told me the block would be applied on January 22, 2026. I have not been able to access my account, perform transactions, or use my funds since that date, and I cannot use approximately $20,700 of my money.
To resolve this issue, I contacted customer service. They emailed me an instruction form and asked me to fill it out and send it back by email. Even though I followed exactly what they asked and sent back the instruction, I got this response: “Your instruction (Reference No: 24026et0366326) has been received, but during the checks we conducted, we found that the transactions performed in connection with your Enpara.com accounts were not compatible with your profile. Therefore, we cannot process your request because we cannot continue working together. If you wish, you can send a new instruction for closing your account.” They did not fulfill my request in any way.
This situation is seriously affecting both my financial plans and my daily life. My expectation from Enpara is that the block on my account be lifted immediately and that my entire balance be transferred without any problems to my account at another bank, as I requested. I also request a clear written explanation of why the block was placed on my account.
While transferring funds from my Enpara account for a vehicle sale, I realized that, due to the 5:16 PM transaction time, the transfer was set for the next business day. Attempting to cancel it, I followed the phone instructions and pressed “0” to avoid a next-day delay. However, this action led to ...
Enpara placed a block on my account citing security reasons, and I have been trying to resolve the issue ever since. I have called customer service at least 4 or 5 times, and each time they’ve said a ticket has been created and that someone would contact me shortly. It’s now been 22 hours, and I sti...
Enpara.com blocked my account for "security reasons," and when I contacted customer service to find out why, all I got was a vague response that their security team had also locked their screens, leaving me without any real answer. If I can't even learn why my own account has been blocked, what’s th...
Enpara suddenly blocked both my account and the money in it. When I called, they said they couldn’t provide any information and only stated that my account was closed for "not complying with their policies." I really can’t understand how they can seize both our accounts and our money all of a sudden...
Unauthorized transactions were made using my Enpara credit card without my knowledge. I was notified of the shopping passwords, and I immediately contacted Enpara customer service via online support and by phone. After my initial message, four more transactions were made, all requiring shopping pass...
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