I bought an Electrolux dishwasher in July 2021. We chose the same brand for all six houses in our neighborhood. However, the dishwasher's door falls to the ground after each cycle. We reported the problem, and an Eskişehir service technician came to inspect it, but they were unable to resolve it. They still haven't provided a solution after almost two years. The door dropping when the machine stops is concerning because it could result in an accident. I am afraid that they will only act if someone is hurt. When I last contacted the service, they promised to send another technician, but there has been no response from anyone willing to help. Dealing with this ongoing problem has been both frustrating and discouraging. I hope this situation is resolved soon to ensure the dishwasher's safety and functionality.
The door of the Electrolux dishwasher falls down when the machine finishes working. We have had this complaint for about two years. Even after writing on the complaint site recently, nothing has changed. The Electrolux service in Eskişehir says there is nothing they can do, and the company says there is no solution. We are requesting a replacement of the dishwasher. No one is paying attention. We definitely do not recommend it.
Despite requesting service twice last week, your service has not come, and when we spoke on the phone, they said they couldn't resolve the issue. We are requesting a replacement of the dishwasher. We regret choosing this brand.
Dear Valued Customer Mr. Metin Ç., We would like to extend our gratitude for choosing our brand and taking the time to share your valuable opinions with us. Your feedback is very important to our company and us. With our slogan "Shape living for the better," we are on a journey of customer satisfaction, and we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. To provide you with better service, we kindly ask you to continue sharing your thoughts about our products and services with us. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We would like to inform you that we will get back to you as soon as possible and would like to hear the matter from you again. We thank our customers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
My Electrolux ESM48310SX dishwasher gave an i5H error on July 23, 2024. After I reported the issue, the Electrolux service in Çorlu, Tekirdağ took the product to their workshop. When they returned it on July 31, the machine showed the exact same i5H error during the very first run. I contacted cust...
I purchased an Electrolux washing machine in August 2024. Within a short period of about 3 months, the machine started showing error codes frequently and began moving from its position. I reported the issue, and a service technician arrived 4 days later. The technician, who was the same person who i...
I placed an order for the lower basket of an Electrolux dishwasher (Keçiören service), but it's been over a month with no updates or calls. I even contacted customer service, lodged my complaint, and was assured of a callback, but still, no response and no call back. All my home appliances are Elect...
The Electrolux brand washing machine purchased 7 years ago failed in the last week of December 2022. I waited 30 days in 2023 for a washing machine to be repaired. In fact, sikayetvar.com had not published my 23505605 complaint. On January 21, 2023, the washing machine, which could be restarted, did...
Electrolux has totally dropped the ball on fixing my dishwasher for like, the past 2.5 months, they haven't even bothered to hook me up with a replacement machine in the meantime. I've been keeping track of all my customer service complaints for months, but I'm bummed that I haven't gotten a single...
Comments