Electrolux Vacuum Malfunction Not Fixed
I bought an Electrolux vacuum cleaner a few years ago, and it has recently started shutting down on its own. Initially, it would only make a sudden drop in sound, which we attributed to our electrical outlet because changing the plug seemed to solve the problem. However, as shown in the video, the vacuum now automatically shuts off regardless of where we plug it in. I watched videos that suggested it could be due to a full filter, but the problem persists even with a clean filter. We've been using it like any other vacuum, following the manufacturer's instructions. When vacuuming the floor, we use carpet-specific settings, never overfill the filter, avoid cleaning wet or damp areas, and keep the environment clean. I expect Electrolux to stand behind their product and hope to receive prompt assistance.
Dear Valued Customer Ms. Elif K., We would like to extend our gratitude for choosing our brand and taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our products and services with us so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line or via email. If you contact our Customer Service, you will be provided with the necessary information on the subject. We would like to inform you that we will get back to you as soon as possible and would like to hear the matter from you again. We thank our customers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
Our malfunction was specified as a chronic issue, and the motherboard was replaced free of charge, including shipping, by the technical service. The warranty period for Pro C9 vacuum cleaners is 5 years. If you experience such a problem, make sure to send it with the original parts; otherwise, it may not be covered under the warranty. Just so you know. Thank you...
